Privacy Policy

1. About this Policy

1.1. Sheopals Private Limited (hereinafter referred to as “We/Our/Company”) is a company incorporated and registered under the Companies Act, 2013 having CIN U74999DL2016PTC301589 and registered office address at E-44/10, Okhla Industrial Area, Phase 2, Entire First Floor, Okhla Industrial Estate, South Delhi, New Delhi, Delhi, India, 110020.

1.2. The Company has developed a website https://www.sheopals.com/ (hereinafter referred to as the “Website”) for the purpose of selling ayurvedic healthcare products manufactured by the Company.

1.3. This Policy serves as a Privacy Notice for the Website and the Services as defined herein this Policy. It underlines how we process your personal information and how you can exercise your rights regarding the same.

2. Scope and applicability

2.1. This Privacy Policy is subject to the Indian jurisdictional law and is to be construed in accordance with the provisions of Information Technology Act, 2000 and Rules made thereunder, the Digital Personal Dara Protection Act, 2023 (Applicable Data Protection Laws), and other applicable law enacted from time to time.

2.2. This Privacy Policy shall be read in conjunction with the Terms of Use of the Website.

3. Definitions For the purposes of this Privacy Policy:

a) Account means a unique account created for you to access our Service or parts of our Service.

b) Company refers to Sheopals Private Limited who shall be deciding the means and purpose processing of PII under this Policy

c) Consent means an affirmative action that signifies agreement to the processing of their personal data.

d) Minor shall mean any person below the age of 18 years.

e) Personal Information/PI includes any information or set of information, whether alone or in combination with other personal information which is sufficient to identify the User

f) Service (s) refers to products and/or services provided by the Company through the Website

g) Service Provider refers to third-party companies or individuals employed by the Company, to provide the Service on behalf of the Company, to perform services related to the Service.

h) Usage Data refers to data collected automatically, generated by the use of the Services on the Website.

i) You/Your/User means the individual accessing or using the Service/Platform, or the company, or other legal entity on behalf of which such individual is accessing or using the Service/Platform, as applicable.

4. Processing of Personal Information by the Company

When you use any of Our Services you share some PI with Us. We use the PI. To communicate with your regarding your interests and orders we help you to create an account. You can use the same account to get in touch with us. We offer free consultations and then you may share some more information with regarding your concerns. When you make a purchase, we will need the location information to make a delivery. In order to keep track of your purchases we shall keep record of the same, but we shall store none of the financial information.

5. Sharing and Disclosure of Personal Information

5.1. We value Our brand and Your privacy. We do not sell or otherwise disclose Your PII that we collect about you for monetary or other valuable consideration.

5.2. The Entities We share and disclose Your PI for lawful purposes which include:

5.2.1. Third Party Service Providers: We share your PI with third-party Service Providers including but not limited to payment processors/gateways, vendors, shipping and delivery service providers and e-commerce service providers for the purpose of fulfilling their contractual obligations.

5.2.2. Affiliates and Subsidiaries: We may disclose information about you to our affiliates, subsidiaries and other businesses under our control and ownership subject to the same privacy policy.

5.2.3. Legal Disclosures: We may disclose Your PII where such disclosure to legal authorities and representatives is necessary to comply with applicable laws.

5.2.4. Business Transfers: In the event the Company undergoes any merger, acquisition, or sale of company assets, in part or in full, with another company, or in the unlikely event that the Company goes out of business or enters bankruptcy, any processing of Your PII would still be subject to the terms of this Privacy Policy.

6. Transparency as to the Rights of Users

6.1. When the PI belongs to you, law gives you the right to know how your information has been used by the company. You can exercise any of Your rights by writing care@sheopals.in .

6.2. The Company shall respond to the requests made by the Users within a reasonable timeframe as practicably possible in a concise, transparent and easily accessible form and format. In case where the Company is unable to process the request of any Data Principal, the Company shall duly provide such User with a justifiable reason for the same. The Company reserves to right to refuse to entertain any frivolous and/or repeated requests.

6.3. If you choose to withdraw your consent for processing of your PI, further processing shall cease, however, the withdrawal of consent shall not be applicable on the information already processed by the Company.

6.4. If you choose to make a request for erasure of your PI, we shall delete Your PII unless retention is necessary to fulfil our contractual obligations or legal compliances under any law for the time being in force. Wherever, deletion of PII is not possible, we shall anonymize, the said information in a way that it no longer identifies You.

6.5. With your consent we may share details of our upcoming products etc. You may choose to unsubscribe from and such communication by simply clicking on the unsubscribe link that is present at the bottom of each email.

7. Information Security

We implement reasonable, technical and organizational measures to protect your PI from unauthorized access, disclosure or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Children’s data

The Company does not target and/or seek to collect any PI of individual below the age of 18 years. If You are a parent/ lawful guardian and believe your child has provided us with PI, please contact us at the email Id, specified in Clause 6 to request deletion.

9. Cross Border transfer of Your Personal Data

This Policy governs the processing of PI collected through the Website within the territory of India. It also applies to the processing of PI outside of India, where such processing is related to offering goods or services to Data Principals within India through the Website.

10. Third-party links Technology integration and social media

10.1. The Website includes links to third party websites, platforms we do not operate or control. Your engagement with such third-party links/websites shall be subject to the terms of such third-party website policies.

10.2. You may choose to engage with Us through links on other third party websites. In such cases, the PII You share with Us shall also be subjected to such third-party website policies.

10.3. Based on your consent we may engage and communicate with You through social media platforms, including but not limited to WhatsApp and Instagram. The usage and processing of Your PII over such platforms shall also be subject to the Privacy Policies of the respective social media platforms.

11. Notices and Revisions

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or WhatsApp, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and send you marketing communications (with your consent) via different channels, including but not limited to SMS, Email, WhatsApp, and Voice.

12. Contact Information

If you have any questions, comments, or concerns about our Privacy Policy, or inquiries or complaints regarding our Privacy Policy, you may contact us by email at support@sheopals.com;

Terms of use new

BY PLACING AN ORDER THROUGH THIS WEBSITE, YOU AGREE TO THE TERMS AND CONDITIONS SET FOR THE BELOW. PLEASE READ THROUGH THESE TERMS CAREFULLY BEFORE PLACING YOUR ORDER. PLEASE ALSO READ OUR PRIVACY POLICY REGARDING PERSONAL INFORMATION PROVIDED BY YOU, WHICH IS INCORPORATED HEREIN BY REFERENCE.

Overview:

This website is operated by Sheopal’s. Throughout the site, the terms “we”, “us” and “our” refer to Sheopal’s. Sheopal’s offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Access to this Website is permitted temporarily, and we reserve the right to withdraw, amend or modify the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of this entire Website.

Section 1: Online store terms:-

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2: General conditions:-

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve

1. Transmissions over various networks; and
2. Changes to adapt to technical requirements of connecting networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3: Communication:-

You consent to receive communications from us by way of e-mails, phone calls and SMS’s concerning your transactions on our Website. Users will be required to register their valid phone numbers and e-mail addresses to facilitate such communication. We may also use your e-mail address to send you updates, newsletters, changes to features of the Service, and the like to provide you with better Services.

Section 4: Privacy Policy:-

Our privacy policy, which sets out how we will use your information, can be found at [https://www.sheopals.com/pages/privacy-policy]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Section 5: Prohibitions:-

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, or any other material which is malicious, technologically harmful, in breach of confidence, or in any way offensive or obscene;

Hack into any aspect of the Service; corrupt data; annoy other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

Breaching this provision would constitute a criminal offense and the company will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

You Agree and Confirm That You Shall Not Use Our Website For Any Of The Following Purposes

1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
2. Infringing the intellectual property rights of any third parties.
3. Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability, or otherwise breaches any relevant laws, regulations or code of practice.
4. Gaining unauthorized access to other computer systems.
5. Interfering with any other person's use or enjoyment of the Website.
6. Breaching any applicable laws, rules or regulations.
7. Interfering or disrupting networks or websites connected to the Website.
8. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the copyright owner.

Health Disclaimer

This product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, have a history of heart conditions or have any chronic disease we suggest consulting with a general physician before using any of our products. The results on all products are not typical and not everyone will experience these results. Sheopals has acquired a licence from AYUSH. AYUSH certificate is an authorization given by the government. Sheopals will not be liable for any kind of problems occurring after consuming or using our products.

Section 6: Intellectual Property, Software and Content:-

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Sheopals. Or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Sheopals and its licensors. You may store, print and display the content supplied solely for your personal use.

You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Section 7: Terms of Sale:-

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and are subject to any delays resulting from postal delays or force major for which we will not be responsible.

To contract with Sheopals you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to you. Sheopals retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Section 8: Our Contract:-

When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Section 9: Pricing and Availability:-

While we make every effort to ensure that all details, descriptions and prices which appear on this Website are accurate at the time of going online, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are displayed where applicable and included in the ‘Total Cost’.

Section 10: Payment:-

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The funds received upon the debiting of your card will be treated as a deposit against the value of the goods you wish to purchase.

Once the goods have been dispatched and you have been sent a confirmation email the deposited funds will be used to pay for the goods you have purchased as listed in the confirmation email.

Section 11: Third-party links:-

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party and Sheopal’s will not be liable for any act or omission by the Third Party.

Section 12: Fraudulent/ Declined Transactions: -

Our payment partners (being the Payment Gateways and facilitators and Banks) and our fraud detection team constantly monitor your account to avoid fraudulent accounts and transactions.

Users availing discount coupons or vouchers fraudulently shall be liable for legal actions under the law and we reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using our Website fraudulently.

We reserve the right to initiate legal proceedings against such persons for fraudulent use of our Website and any other unlawful acts or omissions in breach of these terms and conditions.

In the event of detection of any fraudulent or declined transaction, before initiation of legal actions, we reserve the right to immediately delete such user account(s) and dishonor all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.

Section 13: Disclaimer of warranties, limitations and liabilities:-

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Sheopals Private Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.

Whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section14: Reviews, Feedback, And Submissions:-

We are constantly aimed at increasing the quality of our services and are open to your valuable reviews and feedback. All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered on or by our Website, submitted or offered in connection with your use of this Website (collectively, the "Comments") shall be and remain our property. Such disclosure, submission or offer of any Comments shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, we own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments of use of comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to our Website shall not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and shall not cause injury to any person or entity. You further agree that no Comments submitted by you to our Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, bugs, worms, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

Section 15: Modification of Terms & Conditions of Service:-

We may at any time modify the Terms of our Website without any prior notification to you. You can access the latest version of the Terms at any given time on our Website [Link of T&C page]. You agree to regularly review the Terms on our Website. Should you wish to terminate your account due to a modification to the Terms or the Privacy Notice, you may do so from the My Accounts section. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms of this Website.

Section 16: Indemnification:-

You agree to indemnify, defend and hold harmless Sheopals Private Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 17: Severability:-

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 18: Termination:-

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 19: Invalidity:-

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected by all other clauses remaining in full force and effect. So far as possible, where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Section 20: Waiver:-

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Section 21: Dispute Resolution:-

This Agreement is governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Agreement or the Platform shall be subject to the jurisdiction of the courts in Delhi, India.

Section 22: Entire Agreement:-

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or concerning The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Return & Refund Policy

At Sheopals Private Limited, we strive to provide you with the best shopping experience. However, to ensure quality and customer satisfaction, please note the following terms regarding returns and exchanges:

1. Returns & Exchanges Eligibility:

• Once a product has been opened, used, or damaged after delivery, it is not eligible for a return or exchange.
• We will only accept returns or exchanges for items in their original, unopened packaging, and in unused condition, with the original receipt and tags intact.
• An incorrect product has been delivered to the user i.e., the product does not match the item in the order confirmation email.
• Any return or exchange request must be made within 7 days of receiving your product.

2. Conditions for Exchange:

• If you encounter any issues or defects with the product, we will facilitate return and exchange in 7 days. To initiate this, please reach out to us via email at care@sheopals.in within 24 hours from the receipt of the product.
• Our team will assess the product and shall contact you to verify any damages or defects before proceeding with a replacement.
• Return requests will be subject to verification and approval by Sheopals Private Limited.

3. Conditions for Exchange:

• If a product arrives damaged or defective, please inform us immediately, and we will arrange for an exchange.
• Products damaged due to improper usage, neglect, or incorrect application are not covered by our return policy.

4. Shipping Charges:

• Shipping charges are non-refundable, even if you qualify for a return or exchange.
• The shipping cost for free trials is also non-refundable.

5. Return/Exchange Process:

• Products requested to return/exchange under this policy will be subject to quality inspection. In the event the product to be returned/exchanged satisfies the inspection/testing, the product will be product will be exchanged/taken for return accordingly. Once a return is accepted, please allow 10-15 business days for your request to be processed. The full refund (excluding shipping charges) will be issued once your product is returned and inspected.

6. Refund Procedure:

• Refunds, if any, whether in the form of cash or credit in wallet, will be processed within 7-21 working days from:
• The user providing the appropriate account details in case of cash refund.
• Receipt of the product by the company.
• Cash refunds can only be processed in the original mode of payment. However, there will be no refunds in cash, even if the original payment was made in cash.
• There will be no refunds in the discounted bills where any kinds of discounts are applied to the order.

7. Non-Refundable Items:

• No Refund shall be made for any products that have been opened, used, or are no longer in sellable condition.
• We do not accept returns or exchanges on products after 7 days of delivery, unless damaged during shipment or if the product was sold in a defective condition.
• Shipping charges incurred on Free Trials are non-refundable.

Thank you for choosing Sheopals Private Limited. We are committed to making your shopping experience smooth and hassle-free, and we are always here to assist you with any concerns.

For any further questions, feel free to contact us at care@sheopals.in .

Shipping & Cancellation Policy

All prices on our website are shown in Indian Rupees (INR) and all charged will be paid in india rupees., we use a ground-based courier service for deliveries within India., shipping within India can take up to 7 to 10 business days and also Depend on the state or area you live in. Some pin codes might not be eligible for COD service. Orders under Rs. 599 are Applicable to a minimum charge of Rs. 49. On all COD orders, a minimal fee of Rs. 50 will be charged.

If you have received any damage product in your please register a single complaint as there will only be one return or replacement.

Customers are advised not to accept any defective or damage product.

We do not currently ship internationally. However, you may have your purchase delivery to any addressed within India.

Offers and promotion code:

To take advantage of a special promotion, you must be signed in and enter the promo code on the shopping bag page before checkout. The offer will be automatically applied when you enter the appropriate information.

Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order and they don’t apply to items that are already discounted.

Payment options

https://sheopals.com/ only accepts payment via Razor Pay. Please do not send us any credit card information by email as Email is not a secure method of transmitting credit card information.

Safe shopping guarantee:

When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of an online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

Order conformation

Your order process will come to a close with the appearance of an order confirmation. Additionally, you will receive a confirmation email with the order number of your order purchase!

Order cancellation

Requests to cancel orders will be taken into consideration, but not guaranteed. The reason for this is simple: once an order has been delivered, it cannot be cancelled because we strive to ship out orders as promptly as possible. Once you received order conformation by email, it means your order is already being processed and cannot be changed or cancelled.

Order cancellation- By sheopals

Even while we try to ship out every order that has been placed successfully, there is some situation where we may need to cancel orders:

• Product unavailability or temporarily out of stock
• Limitations on quantities available for purchase
• Inaccuracies or errors in product, pricing or promotion information
• Inaccurate or insufficient address
• Non-serviceable locations

At times we may also require additional verification or more information before being able to process an order. We will contact you if there is an issue in processing your order, cancellations from our side or further information required. If your order is cancelled post-payment, the charged amount will be refunded in full and may take up to a week depending on your bank account.

What if I used discount vouchers or loyalty points during the time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

Refunds for cancellation of orders

Refunds are processed in a maximum of 15 days from the date on which https://sheopals.com/ cancels the order. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. Orders cannot be cancelled once it is Dispatched or Shipped. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.

Please note: Mode of refund may vary depending on circumstances. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

CANCELLATION BEFORE SHIPMENT:

Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on support@sheopals.com or call us on In such cases, the order will be cancelled and the money will be refunded to you within 15 business days after the cancellation request.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow maximum of 15 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

MAXIMUM PURCHASE POLICY

The products and services available on our website, including any samples, are for personal use only. For certain products and merchandise, there may be a maximum purchase quantity; if the order hits the maximum limit the customer will not be able to purchase those products again for two weeks. Orders will be cancelled if this is violated. If a consumer is found reselling our products, legal action will be taken.

ORDER TRACKING

Once your order has shipped, you will receive an email or text with the tracking number (based on the option selected at checkout). Through the provided link on the website bottom, or your account page, you can track the order.

ORDER ISSUES

In the case of any order problem please contact customer service at support@sheopals.com

Legal Disclaimer

“The Ayurvedic Products offered by Sheopal’s Private Limited are formulated using traditional knowledge and natural ingredients to support overall well-being. These products are not intended to diagnose, treat, cure or prevent any disease.

The products are manufactured as per the guidelines of Drugs and Cosmetic Act, 1940 and the rules made thereunder. The information provided on our website/third party platforms, packaging or promotional materials is for information purposes only and should not be construed as a medical advice. Results may vary from individual to individuals and we recommend consulting a medical practitioner before using our products, especially for those with pre-existing health conditions, pregnant & breast feeding women, and individuals on medications.

Under no circumstances shall we be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on, the Material, or from the use of the Internet generally.

Your use and browsing of the Site is at your risk. You should not rely on any of the Material and instead should seek other opinions before taking any action or determining not to take any action, which could lead to injury, harm or damage of any kind. Please do not rely upon information provided in this website as "medical advice". This website is not a substitute for a doctor or medical consultancy of any sort. For purposes of this section, "we" shall include sheopal’s Company, and its their respective employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.

The consumer should not rely solely on the content available on this website or any third party platform (where Sheopal’s products are being listed) to make health related decisions, delay in seeking medical advice or discontinue prescribed treatment.

Links provided on our website to other internet websites are given for the user’s convenience and don’t warrant the information on those websites, or any related person, business, service or product.

Sheopal’s Private Limited will not be liable for any direct or indirect consequences arising from the use of these products without proper medical consultation or if used contrary to the recommended instructions. By purchasing and using our products, the customer acknowledges the terms of this disclaimer.”

If you are damaged or injured by any of the Material contained in the Site, or you are dissatisfied with the Site or Material for any reason, then your sole and exclusive remedy is to discontinue accessing and using the Site.

This agreement shall be governed by and construed and enforced solely in accordance with the laws of the India and the courts at Delhi shall have exclusive jurisdiction in this regard. This is the entire agreement between the parties relating to the matters contained herein.

(legal@sheopals.in; legal1@sheopals.in)